Refund Policy

Last updated: 2026-09-30

AmazeMend provides a free preview workflow so customers can test whether a damaged video can be repaired before purchasing a paid license. Paid licenses unlock full export and other premium features.

1. Refund request period

You may request a refund within 14 days of purchase if the software does not work as described, you purchased the wrong license by mistake, or you experience a technical issue that our support team cannot reasonably resolve.

2. Non-refundable situations

Refunds may be declined if the license has been used to export repaired files successfully, if the request is made after the refund request period, if the issue is caused by unsupported files or systems clearly outside the product description, or if the purchase is suspected of abuse, fraud, or violation of our Terms of Use.

3. Subscriptions

For subscription plans, you may cancel future renewals according to the checkout or customer portal options provided by our payment provider. Canceling a subscription stops future billing but does not automatically refund previous charges unless the refund request qualifies under this policy.

4. How to request a refund

Contact us at [email protected] with your order email, order ID if available, license type, and a short description of the issue.

5. Payment processor

Payments may be processed by Paddle as merchant of record. Approved refunds are processed back to the original payment method through Paddle or the applicable payment provider.

6. Contact

For refund questions, email [email protected]. Company details: AmazeMend, Shenzhen, Guangdong, China.